1. Overview and Scope
    Welcome to Kitchenbrightly, operated by BRILLIANT CLEANING SERVICES PTE. LTD. (UEN: 202132965C), registered at 143 Cecil Street, #06-01, GB Building, Singapore 069542. We specialize in providing customized kitchen deep cleaning coordination, scheduling, and digital planning frameworks exclusively for clients located within the European region. All transactions processed securely through our payment gateway provider, Stripe, on our official website (www.kitchenbrightly.com) are governed by this Refund Policy. Because our offerings consist of customized digital service coordination rather than physical merchandise, our policies are structured to comply with international consumer protection standards across both the European Union. For any billing inquiries, refund requests, or service questions, you may contact us directly via email at special@kitchenbrightly.com or by telephone at +65 62255532.
  2. Nature of Transactions and One-Time Purchases
    All purchases made on www.kitchenbrightly.com are strictly classified as one-time purchases. We do not offer recurring subscription models, automatic renewals, or installment billing structures. Every order represents a single, standalone transaction charged entirely at the time of checkout for a specific customized kitchen cleaning plan or digital coordination package. Because our services are delivered virtually through digital scheduling, customized workflow design, and remote preparation, there are no physical goods shipped, no tangible items manufactured, and no traditional shipping waybills (tracking numbers) generated.
  3. Digital Delivery and Waiver of 14-Day Right of Withdrawal (EU Compliance)
    In strict compliance with European Union consumer protection regulations (including the Consumer Rights Directive 2011/83/EU) concerning digital content and virtual service contracts, you acknowledge and explicitly agree that the digital delivery, planning, or coordination of your customized cleaning service begins immediately upon successful payment processing and checkout confirmation.

By completing your purchase on our website, you expressly request the immediate performance and execution of our digital services.

You explicitly acknowledge and agree that once the digital service delivery, planning, or workflow generation has begun, you fully and permanently waive your 14-day statutory right of withdrawal and refund.

Due to the complete absence of physical logistics tracking and shipping waybills, virtual and digital coordination services face exceptionally high chargeback risks. To safeguard transaction integrity and comply with international e-commerce merchant standards, this waiver is rigorously enforced. Once performance of the digital coordination has commenced, no cancellations or refunds will be authorized.

  1. Cancellation Timeline and Policy
    Because our customized digital service preparations and scheduling frameworks begin processing immediately upon receipt of payment, our cancellation windows are tightly restricted:

Pre-Delivery Cancellation Window: You may request a cancellation and full refund only if your request is submitted via email to special@kitchenbrightly.com within one (1) hour of initial payment submission, provided that our automated digital coordination and scheduling systems have not yet initiated processing or dispatched the customized service plan.

Post-Processing / Post-Delivery Cancellation: Once the one-hour pre-delivery window has elapsed, or once digital delivery, scheduling, and customized workflow generation have officially commenced, cancellations are no longer permitted under any circumstances due to the immediate waiver of the 14-day right of withdrawal for digital services. Any attempt to cancel or dispute a transaction after this window has passed will be contested using our terms and digital fulfillment logs.

  1. Refund Processing Timeline and Procedures
    In the rare event that a cancellation request is approved within the eligible one-hour pre-delivery window:

Review and Approval: Our support team will review the cancellation request and send a formal confirmation email regarding the status of the refund within two (2) business days.

Processing Time: Once a refund is approved by BRILLIANT CLEANING SERVICES PTE. LTD., the transaction reversal is immediately submitted to our payment processor, Stripe.

Credit Card / Payment Gateway Arrival: Depending on your financial institution, issuing bank, or payment provider, it typically takes between 5 to 10 business days for the refunded funds to appear on your original payment statement or credit card account. Please note that processing times are regulated by banking institutions and may vary based on international currency settlements.

  1. Chargebacks and Payment Disputes
    Given that our services are entirely virtual and digital without physical tracking numbers, unauthorized chargebacks initiated without prior communication with oursupport team are treated as contractual breaches. Customers are strongly encouraged to contact special@kitchenbrightly.com or call +65 62255532 to resolve any billing discrepancies prior to filing a formal dispute with their bank or Stripe. Filing a fraudulent chargeback after digital service delivery has commenced and the right of withdrawal has been waived will result in the submission of our terms, IP logs, and fulfillment records to the payment processor.
  2. Policy Updates and Contact Information
    We reserve the right to amend, update, or modify this Refund Policy at any time to reflect changes in legal requirements or business practices. Any updates will be posted directly on this page with a revised effective date. For any legal inquiries, support requests, or questions regarding this policy, please reach out to our corporate headquarters:
    Company Name: BRILLIANT CLEANING SERVICES PTE. LTD.
    Registration Number: 202132965C
    Registered Address: 143 Cecil Street, #06-01, GB Building, Singapore 069542
    Customer Support Email: special@kitchenbrightly.com
    Telephone Number: +65 62255532