1. Introduction and Data Controller Information
    Welcome to Kitchenbrightly, operated and owned by BRILLIANT CLEANING SERVICES PTE. LTD. (UEN: 202132965C), with its registered office located at 143 Cecil Street, #06-01, GB Building, Singapore 069542. We operate the official website www.kitchenbrightly.com, offering customized kitchen deep cleaning coordination and on-site housekeeping services exclusively to clients located within the European region. For the purposes of data protection regulations—including the General Data Protection Regulation (GDPR) for the European Union, the Personal Data Protection Act (PDPA) of Singapore, and applicable United States privacy standards—the data controller responsible for your personal information is BRILLIANT CLEANING SERVICES PTE. LTD. If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, you may contact our data protection team via email at special@kitchenbrightly.com or by telephone at +65 62255532.
  2. Information We Collect
    To provide our customized digital planning, scheduling, and on-site cleaning coordination services, we collect various types of personal information when you visit www.kitchenbrightly.com, make a purchase, or communicate with our team. The information we gather includes:

Personal Identification Information: Your full name, email address (special@kitchenbrightly.com correspondence records), telephone number, and residential or commercial property address located within our supported European service regions.

Transaction and Payment Data: Details regarding your one-time purchases, order history, and billing summaries. Please note that all financial transactions are processed securely through our designated payment gateway provider, Stripe. We do not store or collect your complete credit card numbers or sensitive banking credentials on our internal servers; all payment data is encrypted and handled directly by Stripe in compliance with PCI-DSS standards.

Communications and Scheduling Data: Records of emails, support tickets, and scheduling instructions you send us to coordinate your on-site cleaning appointment times and property access details.

Technical and Usage Data: IP addresses, browser types, device information, operating systems, and website browsing behavior collected automatically through cookies and analytics tools when you navigate our website.

  1. How We Use Your Information
    The personal data collected by BRILLIANT CLEANING SERVICES PTE. LTD. is utilized strictly for legitimate business, contractual, and operational purposes, including:

Processing your one-time payments securely through Stripe and issuing order confirmations.

Coordinating, scheduling, and dispatching our professional on-site cleaning teams to your designated European property address based on the scheduling details you provide via email or phone.

Responding to your customer inquiries, support requests, and managing your booking adjustments within our 24-hour response window.

Complying with legal obligations, preventing fraudulent transactions, resolving payment disputes or chargebacks, and enforcing our terms and conditions.

Improving website performance, analyzing user traffic trends, and optimizing our digital service delivery framework.

  1. Payment Processing via Stripe
    To ensure safe, secure, and seamless financial transactions, we utilize Stripe as our primary third-party payment processor. When you complete a transaction on www.kitchenbrightly.com, your payment information is transmitted directly to Stripe. Stripe collects, processes, and stores your financial data in accordance with its own strict privacy policies and global security standards. BRILLIANT CLEANING SERVICES PTE. LTD. does not hold raw credit card data. You can review Stripe’s privacy practices directly on their official platform to understand how they manage and protect your financial data across international jurisdictions.
  2. Data Retention Periods
    In compliance with data protection laws in Singapore, Europe (GDPR) we retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal, tax, or accounting requirements, and resolve potential disputes:

Transaction and Financial Records: Financial transaction data, invoices, and associated customer records processed via Stripe are retained for a minimum period of seven (7) years to comply with corporate tax, anti-fraud, and statutory accounting obligations under Singaporean law and international financial regulations.

Customer Support and Communications: Email correspondence, scheduling logs, and general inquiry records are retained for three (3) years from the date of your last interaction to manage ongoing service history and quality assurance.

Marketing and Technical Logs: Website analytics, cookies, and technical log data are typically retained for twelve (12) months, after which they are secure

ly deleted or anonymized.
Once the applicable retention periods expire, all personal data is securely deleted, shredded, or permanently anonymized.

  1. International Data Transfers
    Because BRILLIANT CLEANING SERVICES PTE. LTD. is headquartered in Singapore and serves clients residing in the European region, your personal data may be transferred across international borders. We ensure that any cross-border data transfers comply with applicable legal frameworks, utilizing approved contractual safeguards and secure transmission protocols to ensure your data remains protected at all times, regardless of where it is processed or stored.
  2. Your Data Protection Rights
    Depending on your geographical location and applicable regional laws (such as the GDPR for European residents or the PDPA for Singapore), you possess specific rights regarding your personal data:

Right of Access: You have the right to request copies of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate, incomplete, or outdated information.

Right to Erasure: You may request the deletion of your personal data, subject to our legal retention obligations (such as the 7-year financial recordkeeping rule).

Right to Restrict or Object: You have the right to object to or restrict the processing of your data under certain circumstances.
To exercise any of these rights, please submit a formal request to our data controller at special@kitchenbrightly.com or call us at +65 62255532.

  1. Updates to This Privacy Policy
    We reserve the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our business operations, technological developments, or legal compliance requirements. Any revisions will be published directly on this page with an updated effective date. We encourage you to review this page periodically. For any legal inquiries or privacy-related concerns, please reach out to our corporate headquarters:

Data Controller: BRILLIANT CLEANING SERVICES PTE. LTD.

Registration Number: 202132965C

Registered Address: 143 Cecil Street, #06-01, GB Building, Singapore 069542

Contact Email: special@kitchenbrightly.com

Telephone Number: +65 62255532

Official Website: www.kitchenbrightly.com